Last updated: August 2026

At IMERA Beauty & Wellness, we carefully curate every product we sell and want you to love your purchase. Due to the nature of beauty and personal care products, we are unable to accept returns on products that have been opened or used.

Returns

We accept returns only if:

• Your order arrived damaged.
• You received the wrong product.
• Your order is incomplete.
• The product is defective.

If you experience any of the above, please contact us within 7 days of receiving your order at info@myimera.ca.

Please include:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

• Opened skincare
• Cosmetics
• Fragrances
• Personal care products
• Gift cards
• Sale or clearance items

Refunds

If your claim is approved, we will:

• Replace the item, or
• Issue a refund to your original payment method.

Refunds are typically processed within 5–10 business days after approval.